Política de envío
Orders with LoneStar Adhesive, LLC. (hereafter referred to as, "LSA") must be placed via its online platforms, or at an authorized POS, where all information required is properly transmitted and important financial information is encrypted for your protection. We do not store financial information on file, and will not accept responsibility for orders made using other methods. LSA is not responsible for a lack of data delaying your order, and will make every attempt to remedy this once the discovery is made.
Free Shipping is offered on orders shipping to the 48 contiguous states and Washington, DC. This offer is calculated before tax and after applied promo codes or discounts. LSA reserves the right to exclude some items from this offer, and this information will be noted in the description for any item that has been excluded. For orders containing only materials, the free shipping threshold is $150. For orders containing only hats, the free shipping threshold is $199. For orders combining materials + hats, the free shipping threshold is $250.
Our carrier of choice, in most cases, is UPS. Should your order qualify for free shipping, it may be sent via UPS Ground or USPS, depending on the product type. If you desire an upgraded shipping method, please contact us at info@lonestaradhesive.com BEFORE placing your order.
Processing
Processing times are communicated on the homepage of the website, under “Important Notices” on each product page, in the Frequently Asked Question section, and in this Shipping Policy.
Processing time is within the reasonable control of LSA. It is currently averaging 2-3 business days, which excludes weekends and holidays. If there is ever an issue, we will be in touch through the contact information you’ve shared when placing your order. We suggest that you ensure you’ve provided correct information at the time of order, as transactions through PayPal will frequently alter the e-mail you expected to use for the purchase. We generally prefer to contact via a phone call for the fastest service, but if you do not wish to receive expedient service, please understand that it is your responsibility to keep an eye on the e-mail address you provided.
Rush Processing Upgrade
This option was requested by our customers for a faster method of indicating that they need their package ASAP and would like a guaranteed processing time of one business day. We’ve all received last minute orders, or been very impatient to get our hands on new materials. Be mindful that this upgrade does not affect transit time unless you select the appropriate shipping service at checkout.
Transit
Transit time is based on the shipping service chosen at checkout. LSA offers live shipping rates from the carriers themselves, which are weight calculated and include a minimal handling fee. The applicable rates are determined on the basis of Shipment and Shipper characteristics, including Shipment weight and size and origin to destination distance, and are subject to change.
For more information on UPS Domestic Shipping options: https://www.ups.com/us/en/support/shipping-support/shipping-services/domestic.page
For more information on USPS Domestic Shipping options: https://www.usps.com/ship/mail-shipping-services.htm
Shipping options currently include:
- UPS Ground
- USPS Priority Mail
- UPS Next Day Air
- USPS Priority Mail Express
- UPS Next Day Air Early
- DHL eCommerce International Delivery Duties Paid
Shipping Protection
In today’s climate of shipping unpredictability, Shipping Protection affords us a more efficient means of offering a refund or replacement once the original cannot be located and has been officially deemed by the shipping carrier to be lost, damaged, or otherwise unrecoverable.
Choosing Shipping Protection for your package means that WE can offer you a refund as soon as we know a package is lost, get a replacement sent out sooner, and do the work of pursuing a claim with the shipping carrier ourselves.
Adding Shipping Protection to an order is not a mandatory selection, and may be toggled off at checkout if you would rather rely upon the carriers’ timelines for investigation of lost packages.
When Should I Expect My Package or File a Claim?
The information below is provided so you’ll understand when we may submit a Service Request, as well as options and limitations for pursuing the claim, should you opt to forgo Shipping Protection for your order.
UPS: https://www.ups.com/us/en/support/file-a-claim.page
USPS: https://www.usps.com/help/missing-mail.htm
May submit Service Request: 5 days from "Sent Date."
May submit Missing Mail Search Request: 15 days from last scan with no movement.
DHL: https://www.dhl.com/discover/en-sg/ship-with-dhl/start-shipping/submit-claim-lostdamaged-shipment
Lost/Damaged Package & Missing Items Process
Your shipment must be inspected within 48 hours for damage or missing items, and we must be notified immediately via info@lonestaradhesive.com. If we do not receive prompt notice of damage or missing items within 48 hours of receipt, you agree to accept responsibility for the condition and contents of the package.
Upon reviewing the applicable link above for the shipping service you have selected, please contact us at info@lonestaradhesive.com and we will initiate the process to locate your package, handle any damaged materials, or send out missing items.